Troubleshooting & error references

Error references

When something unexpected goes wrong, AlphaLeague shows a message with an error reference such as E-7K3D9QXM (with a copy button). Send that reference to AlphaLeague support — it points to the exact error, the screen and the time, so you don't have to describe it.

Common questions

An invite or receipt email didn't arrive. Check Administration → Email & alerts → Failed emails — a bounced address is listed with the reason. If sending itself failed, the message on screen says why (e.g. "The mail server won't send as … for the login …: make the From address the same mailbox as the SMTP username").

A client paid online but the invoice still shows unpaid. Payments are recorded once the provider confirms them, usually within seconds. Check the Stripe webhook deliveries (Stripe → Developers → Webhooks) or that Constellation has your notification URL. Staff are emailed if money arrives for an invoice that can't take it.

"This is a sandbox, so it only takes test payments." You're in the sandbox: use test keys there, live keys in production.

The card terminal shows nothing. Check the terminal is online and paired with the register you're using (Administration → POS settings → Card terminals (EMV)), then Try again.

A client can't book a slot online. Check the reservation type's online rules (booking window, minimum notice, members-only, paid-up) under Administration → Resources → Reservation types.

Times look an hour off. Check the facility time zone in Administration → Self service & website → Branding.