Self-service portal settings

The client portal (/portal) lets clients book, buy, register and pay on their own — see the Client guide for what they see. You control it under Administration → Self service & website → Self-service settings.

What you can set

Setting	What it does
Self-service on/off	Off shows clients a "not available" page and blocks the portal
Public sign-up	Whether anyone may create an account, or only invited clients
Profile fields	Phone, address, zip, date of birth, gender, emergency contact: Required, Optional or Hidden
Complete profile first	Clients must fill required fields before using the portal
Menu	Which portal pages appear (bookings, shop, programs, teams, documents, videos…) and their labels
Welcome	Title and message on the portal home page
Family	Whether clients may add family members (children, partner) themselves
Staff alerts	Who is emailed when clients sign up, book, buy or cancel
Bot check	Optional Cloudflare Turnstile on sign-up and public registration (your free site key + secret)

What clients may book online, and the rules, are set per reservation type — see Schedule → Online bookings. What they may buy is set with Sell online on membership plans and packages.

Invitations

Existing clients join with an invitation — the safe way to link a login to the right client record:

• One client: their profile → Invite to self-service.
• Many: Invite clients here → everyone with an email and no login. The result shows how many were sent, skipped or failed, with the reason.

The invitation link works for 7 days and only once.

Branding

The portal uses your logo, colours, favicon and hero image from Self service & website → Branding, and works on phones (it can be added to the home screen like an app).

A separate client address (optional)

Your clients can use their own address such as book.yourfacility.com. Staff can't sign in there, so staff and client sessions never mix. Ask AlphaLeague support; your domain needs one DNS record pointing to AlphaLeague.