Email, alerts & text messages

Who sends your email

By default AlphaLeague sends from its own address with your facility's name. To send from your own domain, set up SMTP under Administration → Billing → Payment & email setup → Email (SMTP):

Field	Tip
Host / port	Port 587 (STARTTLS) or 465 (SSL) — AlphaLeague picks the right security for the port
Username	The full mailbox, e.g. no-reply@yourfacility.com
From address	The same mailbox as the username — most mail hosts refuse anything else
From name	What clients see, e.g. NASA Indoor Soccer
Accept invalid certificate	Only if your mail host's certificate is expired and they can't fix it

If sending fails, AlphaLeague says why in plain words (wrong password, wrong port, certificate, "sender not valid for your login"…) and gives an error reference.

Email alerts

Administration → Email & alerts → Email alerts:

• Reply-to address — where client replies go (e.g. your front-desk inbox).
• Client emails — booking confirmations and reminders, payment receipts, invoice emails, game reminders, program registration, waitlist and cancellation notices.
• Staff alerts — who is told about new sign-ups, online bookings and purchases, and payments that need attention.

Email campaigns

Email & alerts → Email campaigns sends newsletters to a client list. Every campaign has an unsubscribe link; unsubscribed and bounced addresses are skipped automatically.

Failed emails

Email & alerts → Failed emails lists addresses that bounced, unsubscribed or reported spam — these are skipped by every email the system sends. Remove an address once it's fixed. Export as CSV.

Text messages (SMS)

Email & alerts → Text messages (SMS): your Twilio account SID, auth token and sending number, then Send test. Only clients who agreed to texts receive them. (A sandbox never sends texts.)