Questions & answers

I didn't get the confirmation or invitation email. Check spam / junk. Still nothing? Ask the facility to check your email address — they can resend the invitation.

It says my email is already in use. You probably have an account already: use Forgot password? on the sign-in page.

I can't book a time I want. The facility's booking rules apply (how far ahead, minimum notice, members only, no overdue balance). The page tells you which rule stopped the booking.

My payment went through but the invoice still shows due. It usually updates within a minute. Refresh the page; if it still shows due, contact the facility with the time of the payment.

Is my card safe? Yes. Card details are entered in fields served by the payment company (Stripe or Constellation Payments) and never reach the facility or AlphaLeague. Only the brand and last four digits are shown.

I see an error with a code like E-7K3D9QXM. Something went wrong on our side. Send the code to the facility — it lets support find exactly what happened.

Can I use the portal in Spanish? If the facility offers it, choose your language from the menu on the sign-in page or in the portal.